Shipping, Returns & Duties

Shipping

The Gilded Sparrow partners with established luxury fashion fulfillment providers to process and ship orders directly to our customers. This allows us to offer a carefully curated selection of authentic designer products without maintaining a traditional retail inventory.

Our products are shipped from multiple warehouses around the globe, including locations in Sweden (Jönköping, Bankeryd and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena, Como, Rome, Pomezia, Napoli, Piacenza, Pescara, Parma), Spain (Alicante), Germany (Salzburg), and the USA (Florida and New York), Northern Ireland (Belfast).

The delivery time depends on the location. Usually, it takes 24-48 hours for the warehouse staff to dispatch the package, and 3 business days on average within the EU, or 5-7 business days outside the EU to deliver it. 

Standard Shipping — FREE
Orders are typically processed within 1–2 business days and shipped via standard international delivery. Standard transit time is approximately 5–8 business days after processing.

Express Shipping — $50
Orders are typically processed within 1–2 business days and shipped via express service. Express transit time is approximately 1–2 business days after processing.

Free Express Shipping on orders $500+
Orders of $500 or more qualify for complimentary express shipping.

Please note that our warehouses and freight partners do not operate during weekends or on public/bank holidays in the country where the parcel is located at that time.

As a result, order processing, handling, and shipping may be delayed during these periods

For shipments handled by FedEx, UPS, and DHL, the courier will typically attempt delivery 2–3 times, depending on their policy.

If delivery is unsuccessful, the parcel may be redirected to a local collection point, where the recipient can pick up the order. In such cases, the courier will leave a notice with instructions on how to proceed.

If the order is not collected or delivery cannot be completed, the parcel will be returned to our warehouse. In this case, a €45 return fee ($ 51.19 USD) will be created, and once paid, we will proceed with refunding the item's cost

By default, shipments are handled under DDP (Delivered Duty Paid) for most countries. This means that any applicable customs duties, taxes, or import fees are the responsibility of the final customer receiving the goods and are paid for at checkout. 

Returns

We offer a 14-day return policy, counting from the day the parcel was received. Any returns sent by postal services will not be accepted. Customer will be responsible for return shipping fees. Import taxes are non-refundable. 

To start a return, please submit a return request to: support@thegildedsparrow.co

If a damaged or incorrect item is delivered, the customer must provide photos to support@thegildedsparrow.co within 14 days of delivery. These photos should clearly show:

• The product
• The tag
• The visible defect or issue

Once submitted, the case will be reviewed in coordination with the vendor's warehouse team to verify the condition of the item at the time of shipment.
If the issue is confirmed, a return shipping label will be provided for the customer.
After the item is returned and received, a refund will be issued.

Duties/ Import Taxes

• Paid upfront: The price you see at checkout is the final price you pay.
• Direct delivery: Your package will arrive straight to your doorstep.
• No extra bills: You will never have to pay extra fees to the postal carrier or customs office to get your package.